Calm operations.
Compounding results.
I'm Marvin. I combine high-level executive support with AI-driven creative execution to clear your path for strategic growth.
What I bring to the table
Executive Support
Expert calendar management, meeting coordination, and high-level correspondence.
Operations & Logistics
Managing merchant/vendor relations, supply chain tracking, and back-office workflows to eliminate friction.
Growth & Sales
High-conversion appointment setting, lead qualification, and pipeline management.
AI-Powered Creative Strategy
Leveraging Gemini, ChatGPT, Claude, and Grok for content planning and scripting, paired with Canva and CapCut production at scale.
Customer Excellence
Protecting lifetime value through proactive churn mitigation, escalation management, and elite support standards.
Data & System Integrity
Maintaining pristine database cleanliness and accurate reporting, ensuring that business metrics and customer information remain actionable, organized, and audit-ready.
Tools I work with daily
CRM & Sales
- Salesforce
- Zoho CRM
- Calendly
- RingCentral
Admin & Data
- Google Workspace
- Excel / Sheets
- iCare
Team Collaboration
- Slack
- Microsoft Teams
- Zoom
Creative & AI
- Canva
- CapCut
- Gemini
- Nanobanana
- ChatGPT
- Claude
- Grok
Ways I can support your team
A decade of operations & customer-led roles
Customer Service Specialist
SOPHI Outsourcing
Remote
- Omnichannel account management across high-volume email and phone queues, driving bookings while processing real-time system modifications.
- Consistently met and exceeded FCR, CSAT, and AHT targets in a fast-paced service environment.
- Managed up to 5 concurrent live-chat sessions; handled dispatch logistics, driver coordination, and refund/escalation workflows.
Outbound Sales Specialist
Stunning NJ Homes
Remote
- Optimized CRM to track 500+ active prospects, maintaining pristine data and maximizing daily outreach efficiency.
- Maintained an 8–12% conversion rate from cold contact to scheduled discovery calls.
- Conducted front-line discovery to filter low-quality leads and protect executive calendar time.
Operations & Business Support Specialist
Self-employed
Leyte, Philippines
- End-to-end supply chain and inventory management; accelerated turnover and eliminated stockouts.
- Engineered staff scheduling and task allocation matrices, reducing operational downtime.
- Analyzed sales trends and revenue metrics to inform purchasing and seasonal strategy.
Customer Retention & Account Management Specialist
ResultsCX
Lapu-Lapu, Philippines
- Delivered tailored retention solutions that minimized cancellations and exceeded monthly quotas.
- Engineered feedback loops driving a 10–15% improvement in CSAT and service quality.
- Partnered with technical and billing teams to streamline communication and reduce AHT.
Customer Account Management Specialist
ePerformax Contact Centers & BPO
Cebu City, Philippines
- Diagnosed and resolved billing discrepancies, account updates, and technical bottlenecks.
- Audited customer feedback and ticket metrics to inform leadership recommendations.
- Maintained deep product knowledge to provide high-value purchasing consultation.
ESL Teacher
C2 UBEC English Academy
Cebu, Philippines
- Developed engaging lesson plans that enhanced language acquisition and cultural understanding.
- Facilitated interactive classroom activities promoting collaboration and participation.
- Assessed student progress through tailored evaluations and individualized feedback.
Foundation
Eastern Visayas State University
Bachelor of Science in Geodetic Engineering
Let's build something calm and effective.
Available for executive support, operations, and AI-driven creative engagements. Reach out and I'll respond within one business day.